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Customer Service 

This online store is managed by:

IN DEKOR, d.o.o.

Šentilj pod Turjakom 38

2382 Mislinja


VAT ID: SI15384560 

M.: +386 70 683 781

E.: [email protected]


1. General terms and conditions of the online store

Company IN DEKOR d.o.o.(hereinafter referred to as the seller) operates in the form of an online store. The general terms of business deal with the business relationship between the provider and the buyer. They are composed in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-business.

2. Accessibility of information (summary of legislation)

The Bidder undertakes to always provide the buyer with the following information:

- Identity of the company (name and registered office, registry number)
- Contact addresses that enable quick and effective communication (e-mail, phone)
- Essential characteristics of goods or services (including sales services and guarantees)
- Accessibility of products (any product or service offered on the website should be accessible within a reasonable time)
- Terms of delivery of the product or service execution (manner, place, and deadline of delivery)
- All prices must be clearly and unambiguously set out and must be shown or already contained in taxes and transport costs
- Payment and delivery methods
- Time validity of the offer
- the time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal; moreover, also if and how much the customer refunds the return of the product and
- The complaint procedure must be clarified, including all contact details of the contact person or the customer service department

3. Offer items

Due to the nature of the online business, the online store's offer is changing and updated as needed. Prices are presented as regular prices and already include VAT.

4. Prices in the online store

- The validity of the price for the selected goods or services is valid on the day of purchase, i.e. on the day of completion and confirmation of the order via the online store All prices are in EUR and already include VAT.
- The sales contract between the provider and the buyer is concluded at the moment when the tenderer confirms the order. From that moment on all prices and other conditions are fixed and apply to both the provider and the buyer.
- For the product ordered at the customer's request, the seller communicates the price and applies on the day of confirmation of the order by the buyer and the seller.
- Items in an online store that do not have a price are presented with real pictures. The monitor can only change the color shade. The price is agreed between the bidder and the customer via e-mail [email protected] according to the dimension and the material used.

5. Purchase procedure

Ordering procedure - technical steps up to the conclusion of the order

The website displays the products that can be ordered by the customer. All through it is run by the icon-ordering process. The customer chooses an item with the desired characteristic. Click the icon to order now. It opens a shopping basket that lists selected artifacts. The buyer can correct the order, proceed with the order, or empty the basket, thereby terminating the order. If he wants to place an order, the customer clicks the icon to complete the order. Enter the customer information (general information and delivery information) in the form shown. Click the icon to continue. Re-check the order, correct the error, enter the payment method, and click on the Send Order icon.

- The buyer can repair the selected products and quantity according to the order procedure prior to the submission of the order. When a customer issues an order, he receives a notice by e-mail that the order has been accepted.
- The tenderer reviews the order and checks the availability of the ordered products and confirms the order or rejects it with reason and informs the customer via e-mail. If necessary, the provider calls the customer to his contact telephone number if he wants to check certain information.
- The order is confirmed when the customer receives an automatically sent e-mail with a receipt acknowledgment that does not confirm that the product is in stock or that the shipment has started, but only informs you that the system has received your order and that the dispatch procedure started. The sales contract is concluded when the seller confirms by e-mail the buyer's order for the purchase of goods.
- Any possible inaccuracies in the title, or contact information and, consequently, errors arising from incorrect and incorrect registration of personal data when registering, the online store provider does not assume any liability
- You can order online products online 24 hours a day, every day of the year. You can order products that are available to you in the category, if you would like any other product, please send us an e-mail [email protected] or call 00386 (0)70 500 847.

6. Payment method

Payment methods in NATURALAND online store.



- Prepayment to our Bank Account  
- By paying the order to our PayPal account. 
- With payment and credit cards ACTIVA, MASTERCARD, MAESTRO, VISA - safe shopping provides a direct connection to the system in connection with Banca Intesa Sanpaolo 
- For special orders, pre-arranged prices and discounts, a  % discount on the advance payment is not valid


- With cash after delivery (without discount). The goods can be paid by the user to the delivery service with cash at delivery. The total purchase price and shipping costs are indicated in the order and are valid unless otherwise agreed at a later date. When purchasing a delivery, the sign is 1,90 € upon receipt, which is charged by Post at each cash withdrawal.
- Payment to our Bank Account  
- By paying the order to our PayPal account. 
- Cash payment of the order in our sample office.
- With cards and credit cards ACTIVA, MASTERCARD, MAESTRO, VISA, DINERS - Safe shopping provides a direct connection to the system in connection with Banca Intesa Sanpaolo 
- When purchasing on installments with credit card AKTIVA MASTERCARD - more about the purchase on loans HERE  
- when purchasing Diners Club credit cards - 2 - 36 loans 

Prepayment or payment upon order is required for:

- all linen - made on order;
- all 100% natural silk products - made on order;
- futon, quilted blankets - custom-made;
- all items that are ordered by the customer's order. These are ropes, mats, lace;
- all items weighing and preparing on order. These are woolen wool, wool giant and wool gel products, vegetable fibers in strips;


- Payment to our Bank Account  
- Paying the order to our PayPal account.  
- With cards and credit cards ACTIVA, MASTERCARD, MAESTRO, VISA, DINERS INTERNATIONAL - Safe shopping provides a direct connection to the system in connection with Banca Intesa Sanpaolo  
- Businesses with VAT ID: register your company with VAT ID and you can automaticaly buy products without slovenian tax. 

7. Storing orders

Agreements between the client and the seller, orders, and copies of invoices are archived in electronic form and in paper form. If the buyer wants it, the contract or order may be sent again by e-mail.

The contract is concluded in Slovene for Slovenia or English for the foreign market language.

8. The right to withdraw from the purchase and return of goods (in accordance with Art. 43 of ZVPot)

In accordance with the Consumer Protection Act, the user has the right (Official Gazette of the Republic of Slovenia, No. 20/1998, with later amendments and supplements) to notify the company in writing within 14 days of withdrawal from the contract, to the contact info [email protected], no that he should be given the reason for his decision. The buyer must then return the goods to the company within 30 days after the written notice of resignation, thereby covering the direct costs of the refund. Products must be unused and undamaged. Packed in original packaging with labels. A copy of the invoice must be attached.

- Products made on order do not fall into this unit, withdrawal from the purchase and refund of money. This group includes all linen, wool products, and articles that are made, or prepared for a particular customer.
- In case the item is damaged, cancellation is not possible. The goods will be returned to the customer at his expense.
- Before returning the goods purchased at the online store, please send us an e-mail to [email protected] or call us on 00386 (0)1 320 20 71 to arrange the best solution.
- The withdrawal from the contract is not possible for contracts whose object is made exclusively at will and precise instructions by the contracting authority unless otherwise agreed by the parties. If the goods are returned according to the conditions, the bidder returns the entire purchase price. The Contracting Authority must return the goods to the seat of the bidder: Milica Vidmar s.p., Export - Import
- We return the refund to the TRR customer within 7-14 days.
- The bidder does not accept shipments with the refund for the return of goods.

9. Delivery and shipping costs


Delivery is performed in cooperation with GLS courier. Personal delivery of ordered goods can also be made by agreement between the bidder and the client.

Delivery costs are EUR 1.50 for purchases up to 50 €. In the case of personal acceptance, the cost of delivery is not charged.

If the ordered goods are in stock, they will be shipped no later than within three working days of the order. For items that are in stock at our supplier, the delivery time is indicated for each item. In the case of a longer delivery date, we will notify you by e-mail or we will call you.

For articles manufactured by order, or made by our supplier, when the order is confirmed, we also arrange a delivery period.


All orders are delivered to your address or address according to your wishes, in cooperation with GLS courier.

7,60€: Croatia
13,10€: Germany, Netherland, Luxembourg, Belgium, Austria, Italy, Danemark
26,50€: Czech Republic, Slovakia, Hungary, France, Estonia, Finland, Latvia, Lithuania, Romania, Sweden, Spain, Portugal, Switzerland, Greece, Ireland, Turkey

For all countries outside the EU, we charge additional pay export customs clearance in the amount of 30€. Export without 22% tax.

- Delivery and shipping costs

Delivery is performed in cooperation with DPD courier. Personal delivery of ordered goods can also be made by agreement between the bidder and the client.

 - From 1 July 2021 are some changes for UK deliveries. The minimum order amount is € 160. The cost of transport is € 30.42 and the cost of customs clearance is € 15.00. All export prices are without VAT.

All prices in webshop include 22% Slovenian tax.

For all other countries send your inquiry regarding prices for transport options and all transport and customs costs.

For large quantities of goods, transport costs accounted differently. Send your inquiry to [email protected] or call us on 00386 1 320 20 71.

- Delivery and shipping costs

Delivery is performed in cooperation with GLS courier. Personal delivery of ordered goods can also be made by agreement between the bidder and the client.

10. Complaints

The real error

When is the error real? Where:
- The article does not have the characteristics necessary for its normal use or for marketing
- The article does not have the properties that are needed for the special use for which the buyer buys it, but who knew the seller or should have known it
- The item does not have any features or features that were explicitly or silently agreed upon or prescribed, but the vendor has delivered an item that does not match the pattern or model unless the sample or model was shown only for notification.

How is the suitability of the article checked?

It is checked with another, seamless article of the same type, as well as with the manufacturer's declarations or indications on the item itself.

How does a real error occur?

The purchaser must inform us about a possible factual error together with the exact description thereof within the legal deadline. At the same time, the buyer allows us to review the item.
The right to claim actual errors is more precisely regulated by the provisions of the Consumer Protection Act.

The customer sends the defective product at his own expense to the seller's address. The products must be in their original packaging and properly packaged. The seller is not liable for any injuries caused by the delivery of the product at his address. The invoice and written explanation of the error must be attached. In the event that the claim is justified, the product will be replaced or repaired and sent to the buyer. If an error occurred on the product due to incorrect handling of the buyer, the product will be sent back to the customer at his expense.

We do not accept the shipment with ransom!

11. Damage

The seller is not liable for any damage or damage caused by improper negligent use of seller's products.

12. Security

Personal data of subscribers are an area that the provider pays a lot of attention and invests a lot of effort in the correct handling of them. The provider undertakes to carefully protect the (personal) information of the contracting authorities in accordance with the Personal Data Protection Act (ZVOP) and the EU's General Data Protection Regulation (GDPR).

The provider ensures that the subscriber transmits data through an appropriately secured and encrypted HTTPS (SSL) connection when ordering and later using the subscribed services.

The provider shall keep the personal data of subscribers exclusively within the EU territory and in areas for which the EU publicly recognizes the appropriate level of safety.

The Tenderer shall ensure that the Subscriber shall use appropriate secured software to access the subscriber's personal data as well as to access all (personal) data on server environments, which:

- prevent access to data to unauthorized persons;
- provides access only to persons duly authorized by the provider (for example, employees);
- allows authorized persons access only to the information they necessarily need for the quality performance of their work;
- every access to personal data is recorded appropriately.

13. Protection of personal data - the right to privacy

 For the purposes of providing the services it provides to its subscribers, the provider collects the following (personal) information:

- name and surname,
- the address and place of residence,
- E-mail address,
- telephone number,
- a password in a compact format,
- IP address,
- other information that the contracting authority enters upon the offer on the provider's website.

Legal basis or The interests of collecting and processing the said personal data are the following:

- for the purpose of realizing the ordered services (online ordering, ordering by telephone and in person);
- for the purpose of informing subscribers of the status of the ordered services (order execution, delivery);
- for the purpose of informing subscribers of information relevant to the smooth and safe use of the services ordered.

For the accuracy of the subscriber information by the contracting authority, the bidder is not liable, because the effective and lawful method by which the personal data could be verified is not available to the provider. The responsibility of the data is the responsibility of the subscriber himself. The exact data is a mandatory basis for the possibility of a correct and complete assurance of the operation of the ordered services. The exact data is also compulsory for the possibility of providing adequate user support when using the ordered services.

For security and technical reasons, for the purpose of providing the highest level of data security, which represents a legitimate interest, the provider also collects IP addresses from which the subscriber accesses the web pages, applications, and the server environment of the provider.

All mentioned data, with the exception of cookies, are stored permanently or with the provider. until cancelation. Session cookies that are necessary for the operation of certain services (for example, for subscribing to a subscription center) are held only by the provider within the actual time duration of the use of a particular service, and then automatically permanently removed.

For the purpose of analyzing the use of websites, the provider shall use:

- Google Analytics (GA), which is configured not to store personal visitor information (eg IP address) without explicit consent;
- a provider's software that does not store personal visitor information.

A subscriber may, at any time, request a record-keeping or complete deletion of his / her personal data by using a subscriber's center, which is offered to the subscriber for free at all times. The contracting authority understands and agrees that:

- the erasure of personal data is only possible if the subscriber does not have active services with the provider;
- it will also be denied access to the subscriber center by deleting personal data;
- the erasure of personal data does not mean the erasure of the documentation (invoices, calculations, credits, etc.), which the provider is still obliged to keep in accordance with the applicable law.

14. Communication

The provider communicates with the user via means of distance communications, unless this user explicitly opposes.

Advertising advertisements will clearly show the way to unsubscribe from receiving messages. The provider will respect the user's desire not to receive advertising messages.

15. Liability

The vendor shall make every effort to ensure the up-to-date information published on its website. Nevertheless, the inventory and the price may change so quickly that the provider fails to correct the information on the website. In this case, the provider will notify the user of the changes and allow him to cancel the order or replace the ordered product.

For occasional failure of the page, we are not responsible for any inaccuracies in the information and any damage caused by the use of inaccurate or incomplete information. If the user of the website estimates that this is a misrepresentation, we can always contact us at the e-mail address [email protected]. This e-mail address is being protected from spambots.

16. Complaints and disputes

The provider respects the applicable consumer protection legislation. The bidder must set up an effective complaint handling system and identify the person with whom, in case of problems, the customer can connect by e-mail. Within five working days, the Bidder must acknowledge receipt of the complaint, inform the buyer, how long it will be handled and keep it informed about the progress of the procedure. The provider is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, the provider strives to do his best to resolve any dispute by mutual consent.

Complaints, requests, and statements can be sent to [email protected] or IN DEKOR d.o.o., Šentilj pod Turjakom 38, 2382 Mislinja , Slovenia